Normally, online stores have a customer care number directly available. Amazon has a slightly innovative approach to it (which is more efficient, but confusing to first-time users).
So here's how you go about it:
Click on the "Customer Service" link:
Sign in: (perhaps you could use the "skip sign in" option too, but I haven't tried that)
![](data:image/png;base64,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)
Select an issue (now this is the confusing part. People would expect a "Submit" button at this stage, but there isn't any) .
After selecting an issue, just go to the third step (shown by the second red arrow below) and click the phone button.
This is the awesome part, where you click on the "Call me now" button, and Amazon will call you on your number (which you'll have to specify).
My experience with their customer service has been good. Even the book house from where I ordered a book (Shah book house) was very helpful. Apparently there's also a general customer service number mentioned for Amazon, 1800-30009009 through which I couldn't get through.
Epilogue: A better user experience
It would've been more helpful if Amazon had designed the web-page to give instructions to the user about the next step involved. Like for example, in step 2, a message could have been shown to proceed to select an option in step 3.
Or if the options were designed as part of a wizard where the next step is shown only after all selections are made in a particular step.
But still, nice ideas, Amazon team!
So here's how you go about it:
Click on the "Customer Service" link:
Sign in: (perhaps you could use the "skip sign in" option too, but I haven't tried that)
Select an issue (now this is the confusing part. People would expect a "Submit" button at this stage, but there isn't any) .
After selecting an issue, just go to the third step (shown by the second red arrow below) and click the phone button.
This is the awesome part, where you click on the "Call me now" button, and Amazon will call you on your number (which you'll have to specify).
My experience with their customer service has been good. Even the book house from where I ordered a book (Shah book house) was very helpful. Apparently there's also a general customer service number mentioned for Amazon, 1800-30009009 through which I couldn't get through.
---------------------------
Epilogue: A better user experience
It would've been more helpful if Amazon had designed the web-page to give instructions to the user about the next step involved. Like for example, in step 2, a message could have been shown to proceed to select an option in step 3.
Or if the options were designed as part of a wizard where the next step is shown only after all selections are made in a particular step.
But still, nice ideas, Amazon team!
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