Driving license contactless renewal procedure via Aadhaar authentication

In certain states in India, the driving license (DL) renewal process can be contactless. This means, you don't have to go to the road transport office (RTO) at all. You can do the entire process online, and the DL will be delivered to your house. Also, if you use Aadhaar authentication, you don't even have to upload your photo. It'll automatically be fetched from the Aadhaar server.

Disclaimer: What is presented here is in no way an official communication of the Road Transport Office (RTO). These are bits of information I’m presenting from my (non-transport category vehicle) experience of renewing my driving license (DL), so that it may provide some clarity and overview to people who wish to renew their DL. I’ve tried to present accurate information to the best of my knowledge, but there might be inaccuracies, and the procedures, web pages, etc. may change with time, so kindly contact your RTO to obtain the latest information that is relevant to you.

How many months prior to DL expiry can you initiate renewal?

The driving license renewal can be done one year prior to driving license (DL) expiry. I got an email confirmation about this from the helpdesk. Earlier it was possible to renew it only one month prior. Just remember that if the renewal is done too early, you'll lose some validity period. For example, if your DL expires in August, and you renew the DL in January, the newly renewed DL will have the January date on it, so the next time you need to renew it, you'll have to do it on or before January. I hope they change the process later, to not let there be such a loss of validity period.

Is a medical certificate required if you aren't yet 40 years old?

If you are aged 39 in January, and you will be 40 in February, and your DL expires in January, if you do the renewal by January, you don’t need to get a medical certificate from a doctor to prove your physical fitness. From what I could reason, the date that matters might be the date of filling the online application, because that would be when the algorithm checks for the date of birth, for determining if you reached the age of 40. In any case, if you'll know if the certificate is needed or not, once you start filling the application. If it's needed, you can just save the application as a draft, find a doctor who can issue a medical certificate, and then continue filling your application on some other day when you are ready to continue. You could ask the RTO helpdesk if there are an specifics you need to clarify.

 

If problems happen during the application process, whom to contact?

1. The first option is to file a grievance from the homepage (the button for filing a grievance is shown in one of the screenshots below).
2. The second option is to send an email to helpdesk-sarathi@gov.in (or whatever the current contact email id is shown on the Parivahan website). They generally reply within a few days, but once it took 11 days.
3. The third option is to find out your RTO's phone number or email id, and ask them. During the application process, I remember seeing the email id of my RTO.

Timeline 

Your timeline would obviously vary. I'm presenting my timeline to show where the most delay happened and when I had to file grievances to get things moving. Even though things didn't go as smoothly as it ideally should, I'm happy that our government has taken this first step in automating processes and making things convenient for the general public. Hoping to see more such improvements soon.

Click the image to view it larger

 

Procedure

At https://parivahan.gov.in/parivahan/, in Online Services, select Driving License related services, and then select your state.

 

Getting to the state-specific page

Close the popup which shows you which services are contactless.

This is the homepage. Select the option to apply for DL renewal. Also, notice the “Application Status” button and “File Your Grievance” button at the right side. You’ll be using the Application Status button soon.

Homepage

Remember: Once you've started the application process, you can close the browser anytime, and return back later to continue applying. But to continue applying, you need to click the "Application Status" button (shown above, with the yellow arrow pointing to it) to continue with the same application.

 

A page then shows the instructions and an option to download Form1A if you are above the age of 40 (for a doctor to certify you physically fit). If you are not yet 40 years old or exactly 40 years old and want to check if the algorithm requires you to show the medical certificate, you could download Form1A now, and proceed with the application to see if you are prompted for the certificate or whether you only need to submit a self-declaration of fitness. Again, it's best to clarify such details from the RTO. Since I didn't have to use the form, I can't provide more information on it. From what I understood from what someone told me, I think you could get certified from any doctor in a government hospital, but I'd recommend that you clarify this from the RTO, since I'm not sure. Click the "Continue" button to proceed.

 

Availability of form 1A (medical certification of fitness)

Enter your DL number, date of birth and captcha. Click Proceed.

Application start

I believe it's at this stage you'll be shown a message if you are above the age of 40, and you need to submit form 1A (medical certificate). You'll be shown your existing details and be allowed to select the RTO you want the processing to be done at. I selected the same RTO that my old DL was issued at. If you have to get it processed at a different RTO, and have any questions about this, please ask the RTO. I don't know how the processing would be different if a different RTO is selected.

Initial confirmation and RTO selection

Now you'll be allowed to confirm your address. There's no need of entering the Qualification and Employer category, but you may be asked to mention the Taluka.

 

Address confirmation

Now you need to select whether you want to proceed with or without Aadhaar authentication. I chose to do it via Aadhaar, because it offers certain conveniences. I didn't have to upload a photo and signature separately, the eKYC was instantly done. You can even use your m-Aadhaar Virtual ID (VID) number (I did it) if you don’t want to reveal your Aadhaar number. There might be some complications if the name and date of birth in the Aadhaar don’t match your DL. As per the next screen, it seems like some states will provide an option to make a change in the name and date of birth if there is a mismatch. If you have doubts, please ask the RTO whether it would be better to proceed via Aadhaar authentication or not.

 

Aadhaar eKYC. Click image to view larger.

Choose renewal of DL and proceed. In the screenshot below, the blue text in the bottom mentions that when eKYC is chosen, some states may provide an option to correct the name and date of birth. You could either email the helpdesk and ask about it or ask at your RTO. Chances are you'd get a better reply from the helpdesk.

Service choice. Click image to view larger.

Click the button to open the self declaration form. At the bottom of this page there’s an option to opt for being an organ donor. It’s not compulsory, but you can select it if you wish. If you select yes, I think some extra information is printed on the DL, that in case of an accidental death, you'd be willing to donate your organs. There's no negative consequence of not selecting the organ donation option.

Choice for Form1. Click image to view larger.

The self declaration. Rule 5[2] might be a rule mentioned in the motor vehicles act.

Self declaration form. Click image to view larger.

Application number now available

On submission, you'll be given an application reference slip which you can download as a PDF. It clearly mentions that there's no need of going to the RTO. Make sure you note the Application number mentioned on the slip.

Application reference. Click image to view larger.

The application process is not yet complete. Now if you are not automatically taken to the Application Status page, you can to go to the homepage and click the "Application status" button to start uploading your documents.

How to access the application anytime

Enter your application number, date of birth and captcha. Click Proceed.

Continuing the application using the application number

The remaining steps are shown, and notice how the photo upload is exempt (not required) because it was automatically taken from the Aadhaar database. Click "Proceed to upload documents".

Steps remaining

Photo and signature exempt

On clicking Ok, you will be allowed to upload the documents. I only had to upload a self-signed DL copy. Mentioning the document number was not required because it didn’t allow me to enter the full DL number. For “Issued by”, I typed “RTO”. Click “Browse” to upload the document. If you have more documents to upload, you can select the respective options from the "Documents" dropdown menu in the "Required Documents" section and upload them. Once all documents are uploaded, click "Next".

Document upload page

This is the document I uploaded, from what I understood from videos online. You could ask your RTO about what format they need this document to be in.

Uploaded document for DL

 

Payment process

Proceed for fee payment.

View the total fee and proceed to pay. The Gateway available for me was named “Khajana 2”.

Fees to pay. Click image to view larger.

 

Note your token/transaction number and proceed to pay.

Here I encountered an error: "Not able to process the request. Reason: Sorry we are unable to redirect to bank login". I could not proceed even when I went back to the homepage and attempted the payment again. I was shown errors like “404. Oops! The page you are looking for can’t be found”, and “Sorry..! We are unable to process your request now. Please try after sometime”. Even trying the next day didn’t help.

So I went to the homepage and filed a grievance. Only a limited number of words can be typed in the “Feedback” field of the form, so if you need to attach screenshots or explain more, you can use the “Browse” option to attach a file with more information. Sometimes, attaching a file results in an error on submission, so if that happens, just mention the issue briefly in the feedback field, and submit it. In most cases, they look into the matter immediately. If there’s a long delay and nothing happens, you can send an email to helpdesk. You can see if there's any response to the grievance you filed, by clicking on the "File your grievance" button again. At the bottom of the page it'll show you all the grievances you filed.

Filing a grievance

They fixed the backend issues with the payment, and I could proceed to pay. I don't know within how many days they fixed it. I didn't get any notification, so I checked only around a week later. After payment, you’ll be shown the payment receipt number and an option to print it or get a PDF version of it.

Viewing the remaining status updates

Now you can go back to the homepage by clicking the "Home" button, and select the "Application status" button again, to see the status of the application anytime. Ideally, there’s nothing more you need to do. The scrutiny and endorsement will be done and the DL will be printed and sent to your house by speed post.

In my case, the application remained stuck at the scrutiny stage for around 18 days, and it moved forward only when I realized that nobody is attending to it, and submitted a grievance. 

Soon the scrutiny was done, and I received an SMS containing a Sakala number. The endorsement was done soon after (at this stage you can see the renewed DL on DigiLocker), and the DL was printed. Then I received an SMS that the DL has been dispatched. The SMS also had an India Post tracking ID. However, when I went to the India Post website and entered the Consignment tracking number, it showed an error that the consignment details were not found. 

I emailed India Post's Bangalore branch, and they replied that they did not physically receive the DL. This meant that the DL was still in the RTO. So I filed another grievance that the DL was not dispatched. Nobody seemed to have attended to this grievance, so I emailed the helpdesk about this, and then the DL was sent to the post office and I received it.

Phew! That's it. It took a good amount of effort to create this guide. Hope this has helped you, and wishing you all the best for your application.